CE Training  |  2 NBCC clock hours  |  Self-paced

Immigrant Trauma: Behaviors, Trust and Community Resources

Build trust, document clearly, and connect clients to help

A 2-hour recorded training on working with immigrant clients: telling trauma signals apart from culture and language, building trust around authority, working with interpreters, writing neutral notes, and making warm community referrals.

$69.99  ·  2 hours  ·  2 NBCC clock hours
Enroll NowSee what's inside
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2 NBCC clock hours
2 hours
Self-paced, on demand
Intermediate level
Certificate included

Who This Course Is For

Clinicians who serve immigrant and refugee clients, or want to.

Licensed TherapistsPsychotherapists and psychologists
Professional CounselorsLPC, LCPC, LMHC
Clinical Social WorkersLCSW, LICSW
Marriage & Family TherapistsLMFT
Woman smiling in a blue turtleneckMan smiling outdoorsWoman smiling on a city streetWoman looking out a windowMan smiling against a blue wall

Every client deserves to feel safe, understood, and connected.

What You Will Learn

By the end of this training, participants will be able to:

1Identify at least five trauma-related or culturally influenced behaviors in immigrant clients.
2Ask three plain-language, trust building questions about safety and authority.
3Explain limits of confidentiality and consent in clear, simple terms.
4Document observations in neutral, ethical language (two example notes).
5Outline a brief plan for working with interpreters (before, during, after a session).
6Map a basic referral pathway to community supports (legal aid, clinics, schools, faith groups).
Client talking with a counselor
Why this course

The A-V-D-R framework

Ask, Validate, Document, Refer. This course gives you a simple framework for the moments that matter most with immigrant clients.

You will practice trust-building questions, interpreter collaboration, objective notes, and warm handoffs to community supports.

What's Inside the Course

9 chapters  ·  85 lessons

01What to Expect6 lessons
  1. Before you Start
  2. Disclaimer
  3. Introducing Olivia Baylor
  4. Objectives
  5. Pre-Test
  6. Workbook for Course (download)
02Module 19 lessons
  1. Introduction
  2. Ground Rules for Participation
  3. Recognizing Trauma Signals in Cross-Cultural Counseling
  4. Purpose & Learning
  5. Scope and Boundaries
  6. Confidentiality & Disclosure
  7. Reflection Question
  8. Introducing the A-V-D-R Framework
  9. Training Flow (Overview of Modules)
03Module 210 lessons
  1. Trauma Signals vs. Culture & Language
  2. Why this distinction matters
  3. Common Trauma Related Behaviors
  4. Avoiding Pathologizing Norms
  5. Practical Cue Table
  6. Case Vignette Example
  7. The "Ask" Step of A-V-D-R
  8. Micro skills for observation
  9. Mini Actvity
  10. Key Takeaways
04Module 39 lessons
  1. Trust & Authority Dynamics
  2. Why trust is fragile
  3. Common Trust Barriers
  4. Establish Role Clarity
  5. Three Trust-Building Questions
  6. Authority Sensitivity- What to Watch for
  7. Counselor Practices that build trust
  8. Documentation Transparency
  9. Key Takeaways 3
05Module 411 lessons
  1. Working with Interpreters
  2. Why interpreters skils matter
  3. When to use a professional interpreter
  4. Avoid Using Family Interpreters
  5. The Three Phases Of Interpretation Collaboration
  6. Pre-Brief Essentials
  7. In Session Best Practices
  8. Post-Debrief
  9. Ethical Quick Guide
  10. Sample Using An Interpreter In Healthcare
  11. Key Takeaways
06Module 510 lessons
  1. Neutral Fact Based Documentation
  2. Why Documentation Matters
  3. Principles of Objective Documentation
  4. Subjective versus Objectives Example
  5. Components Of A Good Note
  6. Incorporating A-V-D-R in Notes
  7. Risk Documentation Tips
  8. Common Documentation Pitfalls
  9. Quick Language Substitutions
  10. Key Takeaways
07Module 69 lessons
  1. What Is Community Linkages
  2. Community Linkage & Warm Handoffs
  3. The Role Of The Counselors
  4. Warm vs. Cold Handoffs
  5. Mapping Local Resources
  6. Consent and ROI
  7. Referral Communication Etiquette
  8. Sample Referral Email Template
  9. Reflection and Discussion
08Module 79 lessons
  1. Applying A-V-D-R
  2. What is A–V–D–R?
  3. Step 1 — ASK (Open, Neutral Questions)
  4. Step 2 — VALIDATE (Normalize & Support)
  5. Step 3 — DOCUMENT (Objective, Neutral Notes)
  6. Step 4 — REFER (Ethical Follow-Through)
  7. Consultation & Referral Triggers
  8. Quick Case Example
  9. Reflection Prompt
09Module 812 lessons
  1. Wrap-Up & Next Steps
  2. Key Frameworks Covered
  3. Knowledge Check-Quick Quiz
  4. Day Action Plan Overview
  5. Continuing Growth Resources
  6. Reflection Prompt
  7. Final Message: Professional Identity
  8. References
  9. Survey, CE Credit, and Final Steps
  10. Post-Test
  11. Wrap-Up & Reflection
  12. Contact & Support, Thank you!

What You Get

Recorded trainingAbout 2 hours, on demand.
Practice toolkitTrust-building scripts, note guides, an interpreter briefing sheet, and referral templates.
Practice scenariosSample narratives with structured exercises.
CE certificate2 NBCC clock hours, issued automatically when you finish.

Continuing Education

This program offers 2 NBCC continuing education clock hours.

My Mental Health University® has been approved by NBCC as an Approved Continuing Education Provider, ACEP No. 7739. Programs that do not qualify for NBCC credit are clearly identified. My Mental Health University® is solely responsible for all aspects of the programs.

  • Instructional level: Intermediate
  • Format: Self-paced, on demand
  • Content areas: Social & Cultural Foundations; Assessment; Professional Counseling Orientation & Ethical Practice
  • Program cost: $69.99
  • How to earn credit: complete all lessons in order, pass the post-test with 80% or higher, complete the participant evaluation, then download your certificate.
  • State board acceptance: licensing boards vary. Please confirm with your state board that NBCC clock hours are accepted for your license.
  • Refunds: This course is a final sale and does not offer refunds.
  • Accommodations: email [email protected] and we will make reasonable efforts to support your participation.

About Your Instructor

Olivia L. Baylor, LCPC, NCC, BC-TMH

Olivia L. Baylor, LCPC, NCC, BC-TMH, is the founder of My Mental Health University®, an Approved Continuing Education Provider (ACEP #7739). She is a licensed clinical professional counselor who serves culturally diverse clients and trains clinicians in trauma-informed, culturally responsive practice.

Frequently Asked Questions

How many CE hours does this course offer?

This program offers 2 NBCC continuing education clock hours.

How do I earn my certificate?

Complete all lessons in order, score 80% or higher on the post-test (you may retake it), complete the participant evaluation, then download your certificate. It is issued automatically in your account.

Is it live or self-paced?

Self-paced and on demand. Start anytime and finish on your schedule.

Will my state board accept these hours?

Licensing boards vary. Please check with your state licensing board to confirm that NBCC continuing education clock hours are accepted for your license.

What level is this course?

Intermediate.

Do you offer accommodations?

Yes. If you need accommodations to access the course materials, email [email protected] and we will make reasonable efforts to support your participation.

2 NBCC clock hours  ·  $69.99

Start Immigrant Trauma: Behaviors, Trust and Community Resources Today

Self-paced, on demand, with your certificate issued automatically when you finish.

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